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Terms and conditions

Terms and conditions

Please read carefully these terms and conditions, the Privacy Policy  before purchasing a lesson-package.

Lessons

Each lesson lasts 60 minutes. The trial lesson lasts 30 minutes. Before purchasing a package, please send us a message on the contact form page. Please schedule your lesson at least 24-hour in advance.

Payments

Payments are made before the start of the lesson. Before purchasing a package, please schedule your lesson by contacting us. A student can cancel and reschedule a lesson under certain conditions. View the cancellation and rescheduling policy below.

Cancellation policy

You can cancel a lesson 24 hours before it is scheduled, by sending a an email to [email protected] during office opening hours (Monday to Saturday from 9:00 to 20:00 hours, Eastern Standard Time, GMT – 4). If you cancel the lesson on the same day of the class, you will lose it from your package.

Rescheduling a lesson

You can reschedule a lesson by sending an email by sending to [email protected], with a minimum of 24 -hour notice before the start of class, during office opening hours (Monday to Sunday from 9:00 to 20:00 hours, Eastern Standard Time, GMT – 4). If you do not reschedule a class with sufficient notice, you will lose it from your package.

Being on time for lessons

You must be on time for your lessons. If you are running late, please advise the teacher as soon as possible of the delay. A maximum of 15 minutes is allowed: if you do not arrive in 15 minutes, your lesson is cancelled and you will lose it from your package.

Refund

Lesson packages are refundable only  in specific cases at the discretion of the teacher. If, at any time, the students change their mind before taking the first lesson, and they want to cancel the full lesson package, a refund will be given within 10 days.

Technical problems

If during the lesson, the student experiences technical difficulties due to computer problems or Internet connection, the teacher will try to call again and fix the issue. If the problem persists, the teacher might reschedule the class. It is the students’ responsibility to verify that they meet the technical requirements to follow a class via Skype or Zoom: a computer or laptop, internet access, a quiet room with no distractions, and the last version of Skype installed in their computer. If the teacher’s system is down for some reason, Read and Learn Italian will reschedule the student’s class upon agreement from both parties.

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